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Our Returns Policy forms part of, and must be read in conjunction with, our Terms of Service. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 01/06/2021.
OUR RETURNS POLICY IS REALLY SIMPLE
When you receive your item, you must check it as soon as possible following receipt and always before use. Please ensure that a returns authorization number is obtained before attempting to return any items to us.
Your right to change your mind:
We’ve all done it, ordered something and then realized later that it is no longer needed. You have 14 days to cancel your order under our 14-day return period policy, which starts on the day after you received the item. It’s so simple, please follow the steps set out below (please see the section headed ‘Returns and Refunds’) All items must be returned unused and in the original packaging as they were in when received by you. Please ensure that when you receive an item that you take reasonable care of it when trying it /inspecting it eg. please ensure that any security seals or tags are still intact.
Receiving your order
Please be sure to have somebody available to receive your parcel.
Play For Life Inc does not accept responsibility for any loss or damage to goods if the delivery arrives and you have requested it to be left with a neighbour or near your property. The customer is responsible for any charges incurred for re-delivery due to failure of notifying us of the correct address or delivery time. We cannot give you an estimated delivery time within one particular day, and delivery may vary in one particular region from morning to afternoon delivery.
USA: 2-4 days
UK & EUROPE : 7-14 days
Wrong item received
We apologise if you have received the wrong item by mistake. This is not common and we want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item.
Damaged or faulty items
Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next. Our Returns Policy for faulty items upholds your statutory rights.
Item not received
We apologise if you have not received your item. This is not common and we want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been dispatched.
What we'll do next
All products returned to us are checked by our Returns Department. If you are entitled to a refund then we will refund the price of your item (including the cost of delivery). Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt. We will refund the original credit/debit card/PayPal account used to purchase the item.
Return of replacement goods
If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund.
Cost of returning items
Please note that we can only refund the postage costs for returning an item where: we sent you the wrong item, or the item is damaged or faulty; or where you are returning a substitute or replacement item which you do not want to keep. We will not refund postage for items found to be in good working order. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.
If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we apologise. We want to resolve the matter.
Please contact our customer service representatives on 888-551-1011, at firstname.lastname@example.org or by post at Customer Service Department, Play For Life Inc, 8 Rustic Terrace, Breckenridge CO 80424